Privacy Policy

Last updated: March 08, 2024

1. Background

The personal information (hereinafter referred to as "information") you entrust to us is essential to our business relationship with you. We know how valuable it is, and we are determined to do everything in our power to protect it.

That's why we've adopted this policy, in which we describe our practices for protecting your information and your privacy. Our goal is to be transparent with you. This policy applies to the use and disclosure of any information collected, and to the way Eztiles and its partner sites collect such information, during your business relationship with them. This policy applies for as long as we hold your information, including after the end of our business relationship. Our marketing department is responsible for these practices within Eztiles and its partner sites. If you have any questions about this policy, you can contact us at one of the following addresses:

hello@eztiles.ca
Responsible for the protection of personal information
John-Anthony Di Manno
EzTiles
5901 Rue Villeneuve, Montreal-Nord, QC, H1G 6B1
Téléphone : 514-867-0662

You may also contact us as indicated in section 8 below if you have any questions.

This privacy policy applies to Eztiles and its partner sites offering modular garage tiles.

2. About the information collected

2.1. Type of information

Identifying information
First name, last name (contact person)
Business
Phone number (extension)
E-mail address
Credit card number and related information (if applicable)
Login data
Data relating to the use of the website
Number of pages viewed by the user
Names of pages consulted by the user
User path
Last site visited
Duration of visit
IP address (date, country, region)
Browser data
Device data
Information to confirm your identity
Username
Other information
Reason for doing business with us
Language and communication preferences
Information for quality control, identification, and security purposes, or to maintain your consent to a transaction and to establish, manage, administer, and maintain the products and services requested.
History, recording and transcription of telephone calls, videoconferencing, chat.
Information on digital interactions (websites, applications, chat services, text messaging, social media sites).
Device information (e.g. IP address, VPN, proxies, device type and operating system).
Information about your approximate location that is generated using your IP address when you visit our websites.
Browsing preferences and habits, such as the pages you visit and use.

IMPORTANT: We limit the collection of your information to what is necessary to help us serve you better.

2.2. Source of information

We may collect your information directly from you when you communicate or interact with us, when you purchase a product or service, when you apply for a job posting or when you update your account preferences and settings. We may also collect your information indirectly and from other sources. When required, we obtain your consent.

People related to your products and services:

Publicly available sources or records
EzTiles
Partners
Google

Content generated using our websites, mobile applications, and social media platforms.

What is a cookie?

A cookie is a text file stored by your browser on a dedicated space on your device's hard disk when you visit a website. It enables its issuer to identify the device in which it is stored for the duration of its validity, and to store certain information relating to your visit, notably to simplify your browsing on websites or to offer you content tailored to your interests.

Data processing purposes

We and our partners use technologies that collect non-critical information from your device to improve our offers and present advertising and content tailored to your preferences. You have the choice to accept or decline some of these purposes.

Essentials and security

We use technologies and cookies that are essential to ensure the optimal operation and security of our online services. They cannot be deactivated. They help us and our partners to secure your connection by recording your identification information, to adapt your interface (e.g. choice of language), to reduce the submission of fraudulent forms and to remember your preferences regarding the use of technologies that collect your information.

Experience analysis and optimization

Marketing and advertising

The data we collect helps us and our partners to remember which links you click, and which pages you visit on our online platforms. This enables us to better identify your preferences and suggest offers and services tailored to your expectations. They also facilitate the creation of target groups, i.e. sets of users sharing similar interests, to personalize our advertising campaigns and evaluate their impact more effectively. You can revoke your consent to the use of these technologies at any time.

How can I manage and deactivate them?

If you refuse to accept cookies, you’re browsing and experience on the site may be limited.

Users are invited to give their consent to the placement of these cookies by clicking on Accept or Close in the pop-up window that appears on the site page during navigation. By clicking on the Personalize button, you can express your consent for each type of cookie deposit, according to each of the purposes mentioned.

By clicking on "Decline", users who object to the site depositing cookies on their terminal may find their browsing and experience on the site limited.

Certain audience measurement cookies may not be set, as they are essential to the proper operation of the site. Users may oppose the placement of cookies from their browser as follows:

For Internet Explorer™: open the Tools menu, then select Internet Options; click on the Confidentiality tab then the Advanced tab choose the desired level or follow this link: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

For Firefox™: open the Tools menu, then select Options; click on the Privacy tab then choose the desired options or follow this link: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies

For Chrome™: open the configuration menu (wrench logo), then select Options; click on Advanced options then in the Privacy section, click on Content settings, and choose the options you want or follow the following link: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647

For Opera™: open the Tools or Settings menu, then select Delete private data; click the Detailed Options tab, then choose the options you want or follow this link: http://help.opera.com/Windows/10.20/fr/cookies.html

The main companies managing social networks also have pages dedicated to Cookies as presented below:

For Facebook: https://www.facebook.com/policies/cookies

For X (formerly Twitter): https://help.twitter.com/fr/safety-and-security/twitter-do-not-track

For Google: https://support.google.com/accounts/answer/61416?hl=fr

For LinkedIn: http://www.linkedin.com/legal/cookie-policy

In the case of social networks, the user must follow the steps specific to the social network concerned to disable cookies.

3. Use and disclosure of personal information

We use and disclose your information to:

Identify you, update your information and verify the accuracy of the information provided.
Establish, manage, administer, and maintain the products and services you request.
Combine the information Eztiles or its partners hold on you to generate a detailed view of the products and services you benefit from and thus serve you better (see your right of refusal in section 5.2).
To carry out studies and data analysis to generate statistics, improve our products and services and design new ones, by analyzing the information collected by our website (see your right to refuse in section 5.2).
To personalize your customer experience, by analyzing your profile, your purchases and services and other information (including that collected by our website) to:
- Get to know you better and understand your needs.
- Target and personalize the products, services and promotions that might interest you and suit your situation.
- Better advise you by analyzing your needs and preferences.
- Promote products and services that may be of interest to you, offered by Eztiles, its partner sites or some of its third-party partners, including personalized advertising on social media and digital platforms (see your right to opt-out in section 5.2).
- Inform you about new features available on our platform.
- Carry out our day-to-day business and operations.
- Determine your eligibility for incentives (packages, discounts).
- Enable due diligence on our operations in anticipation of a business transaction.
- Manage business risks and comply with laws and regulations.
- Communicate with you using the contact information you have provided to us (by mail, e-mail, text message, call, social media or otherwise).
- Use and disclose certain information where we are permitted to do so by law (see section 4).

3.2. Disclosure of your information

It is sometimes necessary to share your information with others for legitimate purposes. For example, this may be required by law, to protect your interests in the event of fraud, to enable you to participate in a program with a partner, or to provide services on our behalf. At all times, we are committed to limiting information to that which is strictly necessary, and to obtaining your consent when required.

We ensure the integrity, security, and confidentiality of your information. Under no circumstances do we sell customer lists to third parties.

We may share your information with:

Eztiles and its partners, for information that identifies you, for compliance purposes and to simplify the day-to-day management of your accounts.
A person acting on your behalf or at your request, for example, a colleague.
A merchant, a partner with whom we do business to offer optional products and services, a payment system, a payment card network, a clearing, or settlement system.
Third parties, if we need to disclose your information in connection with legal proceedings
A regulatory or governmental authority or self-regulatory organization.
A person authorized to obtain it by law.
Third parties involved in the conclusion of a business transaction.
Social and digital media platforms with whom we may share your name and contact details (e.g. email address) to enable us to serve targeted advertising on their platforms (see your right to opt-out in section 5.2).
As described below, the service providers we use to perform certain tasks.

3.3. Service providers

We select our service providers with great care. They fall into the following categories:

Technology services (applications, data center, data storage and backup, hosting services, maintenance, and support services).
Professional services.
Banking services.
Communications services.
Analytics and marketing services.

Suppliers who have access to your information agree to use your information only for the purposes stated in the agreement and to provide them with the same level of protection we offer.

4. Consent

We use your information only with your consent or as permitted by law. We obtain your consent to collect, use and disclose your information:

When you take advantage of a product or service, as a purchaser or as a beneficiary of a new product or service.
When we need to use your information for a purpose different from those for which you have already given your consent.
During certain specific interactions with us, such as customer service calls or the completion of online forms.

However, we do not obtain your consent for every interaction with you. For example, if you are a newsletter subscriber, we may consider that you consent to our contacting you for the purposes of a satisfaction survey.

5. Exercising your rights

5.1. Right to accept or refuse to provide your information.

Your information belongs to you. Subject to legal, commercial, or contractual requirements, you have the right to withdraw your consent to the collection, use or disclosure of information. We will process your request as quickly as possible.

However, certain information is essential for us to provide you with certain products and services. If you refuse to provide it, it may be difficult, if not impossible, to establish or maintain a business relationship with you or even to offer you some of our products. For example, if you do not wish to provide your e-mail address, we will not be able to send you newsletters, or any other communications that you may request.

5.2. Right to refuse that we use your information for certain purposes

You may refuse to allow us to use your information or withdraw your consent for the following purposes:

To send you our promotional offers

Eztiles and its partners may, from time to time, share with you promotions that may be of interest to you. You may withdraw your consent at any time. There may be a delay before you stop receiving our promotional offers, particularly those from a promotional campaign already underway.

We may also use your name, e-mail address or other contact information to create personalized audiences on social media and digital platforms. This allows us to display ads tailored to your needs and interests on these platforms. You may opt-out of the use of your information for targeted advertising by changing your preferences in your social media account settings or by contacting us.

Occasionally, we may contact you to ask if you would like to update your choice to ensure that our records are up-to-date and reflect your current preferences.

Please note that if you withdraw your consent to this use, you may still see some of our advertisements on social media platforms. However, these ads will not have been targeted because of the use of your name and contact information.

Collecting and using your digital information on our online services

With your consent, Eztiles and its partners may use cookies, web beacons, pixels, log files or other technologies to collect certain personal information about visitors to our website, as well as recipients of our newsletters, invitations, and other communications. Cookies are data sent by the server to the browser when a site is visited, making it possible to uniquely identify the current session. This information may include details such as your IP address, browser type and version, the pages of our site you visit, the date and time of your visit, the duration of your session and other statistics.

Please note that our website may contain links to third-party sites. Our Privacy Policy no longer applies once you leave our site. Eztiles and its partners are not responsible for the collection or processing of personal information by these third parties or via these external sites.

5.3. Withdrawal of consent

You may at any time withdraw your consent to receive our promotional offers and your consent to the sharing of your financial information between Eztiles and its partners. You can do so by unsubscribing from our newsletters, deactivating your account or contacting customer service. We will process your request as quickly as possible.

You may also refuse the use of cookies on our websites at any time.

What you will continue to receive after you withdraw your consent:

You will continue to receive information about your current products and services. You may also continue to receive information about our products and services verbally from our team members. They have a duty to advise you and will continue to provide you with this information when necessary.

You may also continue to see personalized offers about our products and services on our website or on social media platforms if you have authorized the use of cookies and similar technologies via our online banner.

5.4. Right to access your information

You may request access to the information we hold about you, except where restricted by law.

How to access your information

To consult your information, you must make a request:

On partner sites.
By email.
By telephone.

We will process your request within 30 days, or longer if required by law, and send you an e-mail confirmation. We will inform you if the deadline is longer than 30 days.

5.5 Right to correct your information

You may correct inaccurate information about yourself. To provide you with quality service, it is essential that your information be accurate and complete. To this end, we rely on you to help us maintain the quality of the information we hold by informing us of any changes. To make a request, please refer to the procedure identified in section 5.4 above.

6. Security measures

6.1. Retention for a limited period

We retain your information, in digital format, for as long as necessary to fulfill the purposes for which the information was collected, or if required or permitted by law. The purpose, nature and sensitivity of the information have been considered in determining retention periods.

Eztiles and its partners are subject to numerous legal obligations regarding the retention of personal information (for example, under tax laws). In general, to meet these obligations, your personal profile information (such as your name, job title, e-mail, sector) will be retained for the duration of your relationship with us and for a period of five years following the end of your relationship with us. In addition, we will retain your transactional information for five years after completion.

Certain exceptions may apply and require longer retention periods, for example in the case of litigation or claims. In such cases, your information may be retained for up to ten years. When your information is no longer required, we will endeavour to destroy it securely.

6.2. Places of storage

Eztiles and its partners, service providers and other third parties to whom your information is disclosed under this Privacy Policy may carry on business outside Quebec and Canada. Your information may therefore be used and stored securely in other provinces and countries. In some cases, your information may be subject to the laws and access rights of authorities in foreign countries, including the United States.

6.3. Information security program

We go to great lengths to protect your information against loss, theft, unauthorized access, use or disclosure, and any other breach of security. We have implemented a security program to keep pace with constantly evolving threats to information security. The measures adopted in our security program are:

Limiting who has access to your information. This means that only employees who need to consult your information in the course of their work have access to it.
Managing passwords and implementing firewalls.
You have a role to play in protecting your information. We encourage you never to divulge your passwords, codes, or personal identification numbers. Our employees do not have this information and will not ask you for it. Do not send any information by e-mail.

7. Changes to the policy

We may change this Privacy Policy from time to time. We will notify you by means of a notice appearing on our websites and by any other appropriate means to reach you.

8. Questions or comments

To ask a question or send a comment, you can contact us:

Send an email to: hello@eztiles.ca

Call us at: 514-867-0662